Question
Why did my license key become invalid?
Answer
A license key become invalid when there are changes on the computer components which are related to the license key number. Usually, the changes affect the following:
- MAC address.
- Hard Drive.
- BIOS.
Current
"These changes may be a physical change, like a change of the network adapter or the hard drive. Or it may be a change on the Virtual Machine where Cube-IQ is running, like modifying the size of the hard drive or creating a new copy of the Virtual Machine."
Suggested
- Physical Changes: When you physically replace or modify components like the network adapter, hard drive, or motherboard (which contains the BIOS), these actions directly affect the unique identifiers tied to your software license. As a result, the software might see these changes as an attempt to use the license on a different machine.
- Virtual Machine Changes: In a virtualized environment, the hardware components are often emulated. Changing the configuration of the virtual machine (such as resizing the virtual hard drive, copying the virtual machine, or modifying the virtual network adapter) can alter the identifiers that the license key is tied to. The software might then detect these changes as being indicative of a different machine, thus invalidating the license.
Assistance
If any further assistance is needed, please contact our Support team.