Overview
If you have any questions or requests, please feel free to contact our Support Team who will be more than happy to assist you.
Contact Us
We are available to assist you Monday to Friday between the hours of 8am to 6pm MST.
Additional Support options are available with our premium service offerings, tailored to meet your needs. Please get in touch with your Customer Success Manager (if one is available) or our Support staff if this offer interests you for further assistance.
During company holidays, our team will be operating with limited staffing to ensure we can still assist you effectively.
| Technical Support | Sales Support |
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Email: support@magiclogic.com Phone: 206-274-6248 |
Email: sales@easypost.com |
When contacting Support, please let us know the severity of the issue being experienced so we can address it in a timely manner.
P1 |
Critical |
Immediate attention required, impacting business operations severely. |
P2 |
High |
Urgent attention required, affecting critical functions or multiple users. |
P3 |
Medium |
Important issue requiring resolution, impacting individual users or non-critical functions. Possible work-around available. |
P4 |
Low |
General inquiries or non-urgent issues, requiring assistance but not impacting operations significantly. |