Troubleshooting Cube-IQ-Web connection issues

Overview

This article provides instructions for gathering browser-based diagnostic files when experiencing issues connecting to Cube-IQ via Cameyo. These files include a HAR file (HTTP Archive file in a JSON-formatted log) and a browser console log, which help MagicLogic Support identify connectivity problems between the browser and the Cube-IQ web application.

Requirements

1. Chrome or another modern browser with developer tools.
2. Access to online.cameyo.com/login.
3. Ability to save and share files (HAR and console logs).

Procedure

Steps to Collect Logs for Cube-IQ via Cameyo Portal

1. Log In

   1. Open Chrome.

   2. Navigate to https://online.cameyo.com/login.

   3. Log in with your account credentials.

2. Open Developer Tools

   1. Ensure the Cube-IQ application is visible on the portal page.

   2. Right-click anywhere on the portal page.

   3. Select Inspect to open Developer Tools.

3. Enable Log Preservation

   1. In Developer Tools, go to the Network tab.

   2. Check the Preserve log box.

   3. Switch to the Console tab.

   4. Check the Preserve log box there as well.

4. Launch the Application

   1. Right-click the Cube-IQ application icon.

   2. Select Copy Link Address.

   3. Paste the copied link into the Chrome URL bar and press Enter.

   4. Cube-IQ will attempt to launch and logs will begin recording in real-time.

5. Capture Logs

   1. When the issue or error appears:

      1. Go to the Network tab.

      2. Right-click anywhere in the log area.

      3. Select Save all as HAR with content.

   2. Switch to the Console tab.

      1. Right-click anywhere in the log area.

      2. Select Save as to export the console log.

6. Send Logs to Support

   1. Email both the HAR and Console log files to MagicLogic Support for analysis.

NOTE:

A short animated guide showing this process is available here: 
https://downloads.magiclogic.com/Cameyo/cameyo_browser_logs.gif

Assistance

If any further assistance is needed, please contact our Support team.

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