Troubleshooting Concurrent Installations of Cube-IQ – MagicLogic

Overview

If you are using Cube-IQ installed under a Concurrent License, it means that your copy of Cube-IQ is configured to validate its licensure status every time the software starts up. This means that every time you start the software, it must connect to a license checker service running somewhere on your company’s network.

When Cube-IQ can’t connect to this service, or if the service can’t verify your company’s license, it can prevent you from operating the software normally. This article will help you troubleshoot your Cube-IQ Concurrent installation.

Symptoms

If you’re having trouble related to your Cube-IQ’s Concurrent installation, you will likely be met with a dialog box when you try to start the software, which will contain a message like one of those shown below.

Possible Causes

NetKey: Cannot connect to the NetKey License Server

This message means that your Cube-IQ software is not able to connect to the NetKey license checker service that should be running on your company’s network.
This could be because:
1. The service is not running.
2. Cube-IQ is trying to connect to the service at an incorrect location.

NetKey: License is required

This message indicates that Cube-IQ is connecting to the license server, but the service is not providing the software with a valid license.
This can be because the license:
1. Has expired.
2. Service has been moved or reinstalled.

NetKey: Number of concurrent network users has reached the limit

Your concurrent license for Cube-IQ is set to accommodate a specific number of users at a time.
The license checker keeps track of how many users are using the software at one time.
1. If it reaches the limit, it will not validate any more users until one or more of the other users closes the software.

Troubleshooting Steps

Error: "NetKey cannot connect to the license server"

If you get an error message that says “NetKey cannot connect to the license server.” follow these steps to troubleshoot the problem:

Find the server where the License Checker is installed.
1. It should be in a folder called NetKey40EK.
Open Services and look for the NetKey40EK service.
Check the service’s Status.
1. If it is not “Running,” restart the service.
Try to restart Cube-IQ on the workstation where you were having the problem.
1. If it starts, you are finished, and you may ignore the rest of the steps.
2. Otherwise, continue to step 6.
Make a note of the IP address of this server on your network.
1. You can usually get this by opening a Windows command prompt and entering the command `ipconfig`.

Open the NKLS.ini file in the NetKey40EK installation folder.
Make a note of the Port setting in the NKLS.ini file.

Go to a Cube-IQ workstation on your network where you are not able to open Cube-IQ. All subsequent steps are to be performed on the Cube-IQ workstation, not on the server running the license service.
In the Cube-IQ installation folder, find the file called NetKey.ini.
In the file NetKey.ini, make sure the ServerAddress matches the IP address you made a note of in Step 5.
In the file NetKey.ini, make sure the ServerPort matches the port number you made a note of in Step 7.
If you still cannot connect to the license key service, check that your connection to the server is not blocked by a firewall.

Error: "License Key Required"

If you get the error message that says “License Key Required,” contact MagicLogic Support for a new license key.

Error: “Number of concurrent network users has reached the limit”

If you get the error message that says “Number of concurrent network users has reached the limit”:

Find out how many users are currently connecting to the Cube-IQ license server.
Ask one of the users to close Cube-IQ.
Try to open the software on your workstation.
Repeat Step 2 until you are able to open and use Cube-IQ at your workstation.

Further Assistance

If any further assistance is needed, please contact our Support team.